Toyota assures Ghanaians of excellent customer service delivery in 2016



The Managing Director of Toyota Ghana, Tetsuya Suematsu, has assured Ghanaians of Toyota’s commitment towards providing a superior quality delivery of its products and services to meet its customer expectations, value and satisfaction in the coming year.

“We will continue to cherish you and be even more committed to providing you with the best products and excellent services ahead of the coming New Year,” he stated.

He has also commended clients for their unflinching support, loyalty and trust shown the company during the difficult times throughout the whole year.

Mr. Suematsu gave the assurance at the company’s customer appreciation dinner for its loyal customers held at the La Palm Royal Beach Hotel in Accra.

The customer appreciation dinner is an annual event which is organized by Toyota Ghana within the last month of every year to celebrate honour and reward its cherished customers whose efforts have kept the company soaring high through both good and bad times in the past years.

This year’s event came through successfully with lots of fun, merriment, excitement and entertainment for every customer in attendance.

Apart from a special raffle draw, which saw several  customers take home assorted gifts ranging from Samsung TV’s, Home Theatre DVD’s Table Top Fridges, blenders, water purifiers, rice cookers  amongst others, the company also handed  everyone present a beautifully branded giveaway as a souvenir.

In his presentation, the astute MD of the leading automobile distribution company  in Ghana highlighted some key activities the company has undertaken this year which according to him is expected to pave way for more efficiency and convenience on part of the company towards a successful business relationship with its customers.

The activities, he indicated, included the introduction of Express Maintenance (EM) service at the Tarkwa branch of the company, which will offer sixty minutes quality service to its mining customers.
A newly commissioned Toyota Ghana Authorized Service Shop (TGASS), Eusbett Toyota Service Center in Sunyani, will also be responsible for all after sales service needs in the Brong Ahafo area.

This, he said, will widen the company’s service network across the country to make standard quality service available to meet every customer needs and satisfaction in other regions as well.

Mr. Suematsu congratulated the customers for their unwavering backing of the company during the June 3 disaster flood in Accra which he described as the “very difficult times” of the company.
“We are even more grateful to you this year because we experienced very difficult times with the advent of the June 3rd floods in Accra; yet you never abandoned us,” he said.

“For the strength and support you accorded us, your loyalty, patience and understanding in our time of need, we say a re-soundly ‘Thank you’. We are indeed very grateful,” he added.

Mr. Suematsu also used the occasion to render an apology on behalf of Toyota Ghana to the customers for the inconveniences caused them as a result of the June 3 disaster flood and also wished them a merry Christmas and a prosperous new year ahead full of luck and happiness.

Toyota Ghana has been on the top of the list of several companies in Ghana severely hit by the Accra floods on June 3rd.

The company’s maintenance yard, which housed both new and old cars under servicing, got submerged under the water on the day the gory disaster struck.

But Toyota Ghana has managed to recover from the debilitating effects of the disaster due to the unflinching support, care and trust its  loyal customers, according to Mr. Suematsu.



The June 3 disaster of flood and fire is said have claimed over 150 lives and resulted in the destruction of valuable properties running into millions of Cedis causing debt to affected companies.

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